Frequently Asked Questions

Find answers to the most common questions about shopping on Souq International below.

📦 Orders & Shipping

Q: How do I place an order?
Browse our store, add items to your cart, and proceed to checkout. Choose your payment method and confirm your order. You will receive a confirmation email shortly after.

Q: How long does delivery take?
Standard delivery takes 3–7 business days. Express delivery options are available at checkout. Delivery times are estimates and may vary.

Q: Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email. You can also track your order on our Order Tracking page.

Q: Do you offer free shipping?
Free shipping promotions are available on select orders. Check our homepage and product pages for current shipping offers.

🔄 Returns & Refunds

Q: What is your return policy?
We accept returns within 7 days of delivery. Items must be unused and in original packaging. See our full Refund & Return Policy.

Q: How do I request a refund?
Contact us at contact@souqint.com with your order number and reason for return. Our team will guide you through the process.

Q: When will I receive my refund?
Refunds are processed within 5–10 business days after we receive and inspect the returned item.

💳 Payments

Q: What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, Amex), and other payment methods shown at checkout.

Q: Is my payment information secure?
Yes. All transactions are processed through secure, encrypted payment gateways. We do not store your full card details on our servers.

🏪 Selling on Souqint

Q: How do I become a vendor?
Visit our Become a Vendor page to register your seller account and start listing products today.

Q: Are there any fees to sell?
There are no upfront registration fees. Contact us for details about our seller commission structure.

💬 Still Have Questions?

If you did not find your answer here, please contact our support team and we will be happy to help.